Complaints channel

To company A.Fiúza & Irmão Lda, makes available an internal Complaints Channel, where irregularities, inappropriate conduct or non-compliance with internal rules can be reported. The complaint channel may be used by employees of the company A.Fiúza & Irmão Lda, by interested third parties, namely Partners, Suppliers, Service Providers or Clients, even as the professional relationship has, in the meantime, terminated.

All communications will be treated independently and confidentially, ensuring the protection of your personal data, allowing you to maintain anonymity (if you communicate using the form). To this end, the decision to report must be made consciously, thoughtfully and honestly. The company will ensure a response to all reported situations. You can also report irregularities via the following email address: rh@afisocks.com, or, alternatively, send it to the following address: Rua de Lavadouros – Gamil 4755-606 Barcelos, directed to the Human Resources Department.

They are excluded from the scope of application of this whistleblowing channel as claims, not least as related to customer service, products marketed and attention to the general public, as they must be presented directly to the company or to the responsible departments in the case through two respective existing channels for the purpose.

You can also make a complaint using the following form.

After submitting your case by filling out this form, you will be given an access key that will allow you to check the status of your complaint.

Report a new case Consult the status of the reported case